Customer Service & Call Centre Staff

Looking for Permanent or Contract Support Staff?

We combine the use of proven, individually designed assessment methodology with real expertise in the contact centre industry.  The team at Velocity are also familiar with assessment centre models.  We understand the importance of getting the right fit every time. 

For us, it's all about the skills to do the job.  That's why we use state of the art interactive testing that simulates the challenging environment contact centre staff work in every day.  We will help you attract, select and, most importantly, retain the very best talent.

Here's an idea of some of the roles we have placed;

• Contact Centre Managers and Team Leaders
• Inbound and Outbound Contact Centre Representatives
• Telesales and Telemarketers

Need an outstanding Temp?

You need someone to hit the ground running so that your business doesn't miss a beat. 

At Velocity Recruitment we get to know your working environment so we can give you exceptional people, perfectly placed, every time.  You can be sure every Velocity temp has been carefully interviewed, skill's tested and thoroughly reference and security checked. 

Our 'business as usual' is for you to continue with your 'business as usual'.

Our promise to you

• Same day assignments - we will contact you with the name of the temp, an outline of their skills and their ETA within 30 minutes of receiving the booking.
• Next day assignments - we will contact you within one hour of receiving the booking if it is placed before 3pm, or within 30 minutes if placed after 3pm.
• Advance assignments - we will agree with you an acceptable time to respond, reconfirming the temp's details on the Friday before the week the assignment is due to start.

Looking for Permanent or Contract work?

It's not just about picking up the phone.

Customer Service and Call Centre staff have a specific skill set.  It's all about connecting with people and having a clear understanding of your product or organisation.  It's about remaining cool under pressure, multi tasking and pulling out the right response at the right time. 

At Velocity, our consultants have industry experience, knowledge and understanding.  We know the challenges, trends and demands.  Our goal is to put all our energy into ensuring your skills and strengths fit with a great role that really suits you.  The secret of our success is making sure your next move is the right one for you and your new employer.

We want to hear from you, so go ahead and register your CV, we look forward to seeing your success!

Looking for Temp work?

Temporary work offers you the chance to advance your career in a way that might be more suited to your personal circumstances than a permanent position.  Temp work is a great opportunity to have flexibility, learn new skills and experience different organisational cultures and management styles.  Our team of specialist consultants can help you slot into one great role after another.  

We are always on the hunt for support staff who thrive in a busy environment, can think on their feet and are willing to take on a challenge.  If you enjoy meeting new people and have that 'can do' attitude, register your CV -  we would love to hear from you!

We've put together some information to help you; General Information for Temps.